Terms & Conditions

Wweb Private Company LTD shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers Wweb Private Company LTD, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Wweb Private Company LTD.

In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. Wweb Private Company LTD warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.

Except as expressly stated herein Wweb Private Company LTD assumes no responsibility for actions relating to travel services beyond the control of Wweb Private Company LTD or its employees. Wweb Private Company LTD is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. Wweb Private Company LTD shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

Wweb Private Company LTD acts as a service bureau that provides value added service to consumers. Wweb Private Company LTD has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.
Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

Limitations of Liability / Disclaimer

Information contained on the Platform (including text, graphics, links or other material) are provided on an “as is,” and “where available” basis. Wweb Private Company LTD makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Platform or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Platform, or your downloading of any materials, data, text, images, video, audio, or other information from the Platform. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Platform or the services or materials on the Platform, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from the Platform must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Platform shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).

Indemnification

All Users and/or Customers agree to protect and indemnify Wweb Private Company LTD, their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

  • You or on your behalf in excess of the liability described above or
  • By third parties as a result of :
    • Your breach of these Terms and Conditions, notices or documents referenced on the Platform
    • Your violation of any law or the rights of a third party; or
    • Your use of the Platform

Release

If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Usage and Travel Purchase

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Platform in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Platform (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Platform is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Platform shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Platform may result in you being denied access to such facilities.

 All offers, prices, and conditions of sale may be subject to:

  • Change without notice before booked with deposit
  • Advance purchase, eligibility, seating, or other limitations
  • Travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions
  • Reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
  • Other conditions/restrictions
  • Availability. Lower prices may be available.

If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

Links

The Platform provides links to other websites as a convenience to you and we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

Refunds

All of our tickets, hotels and fees have cancel penalties or are non-refundable. If you have applied for a refund with us, we do not guarantee the time period it may take for the refunds to be processed. All refund requests are on request basis only. Please contact after 72 hours to re-confirm if the refund or void request has been processed. Please allow another 60 days to reflect on your credit card after the re-confirmation that the refund request has been approved.

Credit Card Declines

At the time of processing your transaction if your credit card declines, we will make all efforts to notify you within 1 business day. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed.

Our Fees

Online Transaction Booking Fees

On All Airfares (airfare only … airfare within packages have no fees attached) purchased through Wweb Private Company LTD charges a transaction booking service fee of 40 EUR per person for all passenger types for domestic travel and 70 EUR per person for international itineraries. There are certain exceptions to the service fees for Flight bookings. Exceptions to the Service fees policy:

  • Multiple carriers on a single itinerary increase our costs.
  • More than one airline carrier on a reservation will increase the fee by 20 EUR per extra carrier.

Fare Changes

At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility – financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.

Ticket Delivery

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket is made available. Shipping charges may apply and vary depending on a number of factors. Wweb Private Company LTD does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, you will be responsible for excess fees to the delivery company for alteration of the address. These charges will be billed to the credit card used for payment.

Credit Card Payment Terms

All credit cards must have a verifiable billing address.
If you are making a purchase for another individual, and are not personally on the itinerary, please confirm the passenger’s name on the Payment Form or email us at travel @ wweb.co.uk. Please note that Wweb Private Company LTD is not liable for incorrect information submitted by the client or their representative and any fees incurred are the responsibility of the individual.

If there is any issue with the credit card, we will notify you within 24 hours; submitting the credit card does not automatically guarantee ticketing.
Wweb Private Company LTD bears no responsibility in the event your credit card is not charged by Wweb Private Company LTD. There can be a number of reasons for which credit card may not have been charged by Wweb Private Company LTD, such as: Airline did not confirm the booking; fare increased since payment information was submitted; insufficient funds available in the credit card, etc.

Wweb Private Company LTD uses stringent safety measures for credit card payment processing. Fraudulent transactions if any, are reported to airport security, airlines and other federal and state organizations. You agree to be liable for any and all credit card payments disputes or other problems such as fraud made to us or the supplier on behalf of you or any individual you are representing. You agree to reimburse Wweb Private Company LTD in cases of fraud or charge backs. All credit card transactions must be submitted in writing and no payments can be made by phone. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions.

No Waiver

No failure on the part of Wweb Private Company LTD to enforce any part of these Terms and Conditions shall constitute a waiver of any of Wweb Private Company LTD rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Wweb Private Company LTD not the reliance of any person on Wweb Private Company LTD actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Wweb Private Company LTD shall have any legal effect whatsoever.

Credit Card Authorization Forms

We require a credit card authorization form for each transaction. Your credit card information is sent securely to the respected servers for processing and is immediately charged. We do not keep or store Credit card information.

General Restrictions

Tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for minors age 18 and under, however, they must be accompanied by an adult when traveling. We reserve the right to cancel requests for high security risk areas. All customers are advised to know the entry requirements for the country(ies) to which they are traveling or entering. All customers are advised to verify the obligatory travel documents; a passport is required for all international travel and must be valid for 6 months from date of return travel. Wweb Private Company LTD sale of tickets to you does not imply any guarantee of passenger’s ability to enter the country of destination. Traveler understands that Wweb Private Company LTD, accepts no responsibility for determining passenger’s eligibility to enter any specific country.

Ticket Processing Errors / Issues Disclaimer

Wweb Private Company LTD is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, or due to other technical malfunction with our systems. If we are unable to contact you, we reserve the right to cancel your booking. We will send an email advising you of the cancellation and this will serve as the final notification. Please note, Wweb Private Company LTD will not be responsible for any fare increase if you decide to rebook the itinerary.

Human Error of Customer Service / Agent’s Error

If any of our agents makes a mistake or any human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Wweb Private Company LTD stands committed to providing compensation up to a maximum of the entire service fees that Wweb Private Company LTD has collected for that booking. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Wweb Private Company LTD will not be responsible for these errors.

Itinerary Re-Confirmation

It is the responsibility of the passenger who has booked with us online to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes are in accordance and acceptance of the passenger. If you discover any discrepancy or you don’t agree, you are requested to immediately contact Wweb Private Company LTD not over 4 hours from the time booking is made. If we don’t hear from you within 24 hours we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any changes whatsoever. You are requested to review and save the itinerary.

Travel Health Notices

For Health Notices issued, we recommend speaking with your healthcare professional regarding any medical concerns.

Tour Package Rules & Regulations

The Tour Package Terms and Conditions supersede any individual product’s terms and conditions. The Terms and Conditions of the cruise line or tour operator can be requested from Wweb Private Company LTD at any time. All prices are displayed in Euros (EUR). Your credit card will be charged for the full amount of your Wweb Private Company LTD Tour Package at the time of booking. No portion of the Tour Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Tour Package is received. Payment in full constitutes final acceptance of these Wweb Private Company LTD Tour Package Terms and Conditions.

At all times throughout the trip a government-issued photo ID is required for security checks at airports, hotels, car rental locations, attractions, and other travel related products so deemed by suppliers. Please note that it is your sole responsibility to provide the proper documents. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. Citizens outside the European Union must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if traveling with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Wweb Private Company LTD Tour Package. All travelers on a single booking record (if more than one passenger) must travel on the same itinerary. Upon completion of booking, individual passengers cannot be added to, and/or deleted from any Wweb Private Company LTD Tour Package.

Each portion of your Tour Package is provided by the respective airline, hotel, rental car company and other travel service providers (each a “Travel Supplier”). In the event that a Travel Supplier is canceling a portion of your Tour Package, we will, at your request, try to obtain alternative arrangements, however, we will not be responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. Frequent traveler points and/or miles may or may not be available for any portion of a Tour Package. Upon completion of your Tour Package booking, your reservations cannot be transferred or changed to another name or destination.

Tour Pricing, Taxes / Fees, & Payment

Prices and availability are valid only in conjunction with a Tour Package in its entirety, and do not apply to any single portion thereof. Wweb Private Company LTD, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Tour Package booking.
Wweb Private Company LTD Tour Package prices do not include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Tour Package. The price does not include VAT taxes and accommodation tax. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier.

Prices quoted for your Wweb Private Company LTD Tour Package include liability insurance, collision, personal accident insurance, personal effects protection, drop-off charges. Payment must be made in full with a valid credit card at the earliest 20 days before time of booking. Wweb Private Company LTD accepts all major credit cards with a verifiable billing address. You, herewith, authorize Wweb Private Company LTD and its authorized third party to process and charge the credit card you provide to us for the total amount of Tour Package booking.

Tour Changes and Cancellations

General Policies

You must contact Wweb Private Company LTD prior to departure to change or cancel any Wweb Private Company LTD Tour Package bookings. Please do not call Travel Suppliers. All cancellations and changes must be requested in writing. Cancellations and changes are not accepted by phone. A voice mail message does not constitute a legal method of cancellation. Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package. You shall be responsible for any and all cancellation fees assessed by Travel Suppliers, applicable for airline tickets, hotel reservations, car rental bookings and other travel services. Any cancellation or change to one travel product component of the package cannot be done without the appropriate change of the others travel product components. All change fees must be paid in full 20 days before tour departure. Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Tour Package.

Wweb Private Company LTD penalties for changes and cancellation are 100 EUR per package in addition to applicable, hotel, coaches, restaurant and any other travel product component associated penalties outlined at the time of the booking. Any changes to your Wweb Private Company LTD Tour Package are subject to the following fees:

  1. 50 EUR change fee per package.
  2. Any other change fee assessed by Travel Suppliers (change fees may vary by Travel Supplier and may be higher during peak season travel)
  3. Any increase in price resulting from a change.

The cancellation fees as shown below apply and are determined by the date of cancellation of your Wweb Private Company LTD Tour Package:

  1. 75 EUR cancellation fee per package for cancellations made more than 30 days prior to departure in addition to applicable coaches, restaurant & cancellation fees.
  2. 100% of package price will be forfeited for cancellations made within 30 days prior to departure.

No refund will be made for any unused or partially used portions of the Tour Package. The departure date is the final tour package day.

Hotel Component Policies

Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking. Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, contact Wweb Private Company LTD to inquire of such changes. For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking. You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges and other services provided by the hotel that you request during your stay.

Activities Component Policies

Activities Terms and Conditions include various rules and restrictions that apply to your activities’ booking.

Responsibility

Wweb Private Company LTD agent makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a “Travel Supplier”). Wweb Private Company LTD is not an agent of the customer or of the Travel Supplier providing travel related services. By using this web and/or Wweb Private Company LTD agents, the customer waives any claim against Wweb Private Company LTD, its subsidiaries or affiliates, and any of such party’s officers, directors, agents, contractors, or employees, and expressly agrees that neither Wweb Private Company LTD nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for.

  • Any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier
  • Any inconvenience, loss of enjoyment, mental distress or other similar matter
  • Any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates.
  • Any cancellation or double booking of reservations or tickets beyond the reasonable control of Wweb Private Company LTD and
  • Any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.

Documents

Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.

Authority to Send Communication

By approving this transaction you are authorizing Wweb Private Company LTD to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

Dispute Resolution

Any dispute relating in any way to your visit to this Platform shall be subject to UK law. Before resorting to this alternative, we strongly encourage you to first contact us directly to seek a resolution by emailing us at law.dept @wweb.co.uk.
To the extent you have in any manner violated or threatened to violate the Platform’s intellectual property rights, Wweb Private Company LTD may seek an injunction or other appropriate relief in any court of UK, and you consent to exclusive jurisdiction and venue in such courts.

Registered Seller of Tour Packages.

Wweb Private Company LTD is covered under EU insurance policy.